GJ LOUW

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G.J. Louw - Software Installation Engineer Curriculum Vitae - "My life story." 117 Duff Street, Parow Valley, Parow, Cape Town, 7500	Phone +27 82 526 9993 Fax +27 86 654 4321 E-mail : louws@mailbox.co.za
GJ LOUW \| About My Job \| Certificates \| Testimonial \| Contact Me

OBJECTIVE:	To find work in a Company that's got the vision to explore my potentials to the full and give me the opportunity to earn a very good income to better my quality of life.
LAST 3 WORKING EXPERIENCES:	Bo Karoo District Council. Feb 1990 - Jun 1997. Senior Accountant Income / Head Computer Department. >> Responsible for the maintenance, management and implementation of the future strategies of a modern data networking infrastructure, adhering to the financial needs of the Treasury Department of the Council and the other departments as well. >> As Head of the Income Department as well, responsible for an Income budget of about R20 Million per year. >> See Testimonial page. Bull Computer - Worldwide Information Systems. Jul 1997 - Mrt 1998. Support Consultant - Regional District Councils Levy Systems - Local Government Department. >> Responsible for the Implementation and training of staff on a Financial Levy System at various District Councils. National Data Systems (NCR). Apr 1998 - present. Software Installation & Support Engineer - Local Government Business Unit - SAMRAS. >> Responsible for the Call Center (Helpdesk) for about 90 Municipalities, using the SAMRAS DB4 financial system. >> Doing first line of support and control incidents logged with the Call Center to make sure that the Customers needs are adhire to according to ISO 9000 standards and the company policies, to develop and deliver "Best in Class Services".
EDUCATION:	Matriculate (Standard 10 Academic) Dec 1985. Municipal Finance - Equal to BCom Degree + Various other Certificates: Microsoft Certified Systems Engineer (MCSE) - All necessary courses completed: >> See Certificate page.
SPECIALISED TRAINING REQUIREMENTS:	ISO 9000 Familiarisation - (Time Management). Industry computer knowledge - (Winning through Customer Service). Various Operating Systems - (Effective writing and handling). Programming - (Networking). Communications / LANs - (Systems Analysis & Design).
SPECIALISED SKILL REQUIREMENTS AND PROBLEM SOLVING:	To utilise skills in a manner that will achieve effective solution based on RASUI and ISO 9000 standards by making use of appropriate tools, guidance and any other resources available. Typical variety of problems encompasses: >>Client related eg. telephonic assistance, hand holding, installation and training. >>Project related eg. Systems analysis, design and programming of complex on-line / LAN systems on a time scale. >>Software fix related eg. Bug identification, resolution and configuration control. INTERPERSONAL COMMUNICATIONS. TEACHING AND PRESENTATION SKILLS.

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